Saturday, May 10, 2008

Customer Complaints: How to trump the grump

To my customer,
I may not have the answer, but I'll find it!
I may not have the time, but I'll make it!

Yes, this is the essence of managing customer complaints. A satisfied customer is the lifeline ...

Source: http://www.goarticles.com/cgi-bin/showa.cgi?C=913241

No comments: